Tenant FAQs

Properties are generally rented on a first-come, first-served basis once a completed application and any required fees are received. To improve your chances of securing a home, we recommend applying promptly — our team uses consistent, transparent screening to protect owners’ investments and place reliable tenants.

Move-in costs vary by property. In most cases you will pay first month’s rent and a security deposit prior to move-in. Some properties may also require last month’s rent or other move-in fees. Your lease and move-in statement will list exact amounts and due dates.

Applicants must be of legal age to enter a lease, typically 18 years or older. Minors cannot sign a binding lease unless a qualified guarantor signs on their behalf.

Yes — security deposits are typically refundable if the unit is returned in good condition and lease terms are met. Deductions may be made for unpaid rent, excessive damage beyond normal wear and tear, or required cleaning. We provide clear move-out accounting to explain any deductions.

A cosigner (guarantor) may be required when an applicant does not meet our financial, credit, or rental-history standards. Cosigners must meet financial qualifications and sign a guarantor agreement accepting responsibility if the tenant defaults.

Applications are accepted online or in person. To apply, submit a completed application, the application fee, and supporting documents such as:

• Photo ID (driver’s license or passport)
• Proof of income (pay stubs, bank statements, or tax returns)
• Rental history / references
• Any additional documents requested for verification

We review applications promptly and communicate clearly about next steps and timelines.

We offer convenient payment methods to fit modern tenant needs. Common options include: Online payments via tenant portal Automatic bank transfer (ACH) Check or money order where accepted Your lease will specify available payment methods and due dates. We provide clear receipts and financial reporting for transparency.

Check your lease and contact our management team before bringing a pet. Pet policies vary by property; possible requirements include a pet deposit, monthly pet rent, breed or size restrictions, and updated pet documentation (vaccinations, licenses). We’ll explain the specific policy for the home you’re interested in.

Most leases hold all tenants listed on the lease jointly responsible for the full lease term. If one roommate wishes to move out and another plans to stay:

• The remaining tenant may need to independently meet our screening requirements.
• Alternatively, the departing tenant can assist in finding a replacement, subject to management approval and a completed application.

We facilitate these transitions with clear communication to minimize disruption and ensure a smooth process for everyone involved.

Review your lease for the required written notice period (commonly 30 or 60 days) and submit your intent to vacate in writing by that deadline. Provide forwarding contact information and follow move-out instructions to ensure proper inspection and return of your security deposit.

Metcalf Property Management coordinates routine maintenance and necessary repairs to preserve the property and protect owner value. Tenants are typically responsible for repairs caused by negligence or misuse or appliances needing repair due to regular tenancy use. Please submit maintenance requests promptly through the designated channel so we can address issues efficiently and prevent further damage.